Returns and Size Exchange Policy
Since our jackets are made only when ordered, we are unable to offer refunds. We always work with any customers that might have an issue with the garment but our goal has been to reduce the amount of waste that comes from the fashion industry. This includes carrying as little inventory, on hand, as possible.
We understand that buying anything online can be difficult so we offer size exchanges for our jackets. Size exchanges do need to be submitted within five business days of receiving your order.
To proceed with a size exchange, email firstname.lastname@example.org with your order number and size exchange in the subject line. Once approved, return labels will be provided via email. Size exchanges are limited to one per order.
You will receive a shipping label that can be added to any poly mailer or e-commerce box. Jackets need to be sent in the same condition as they are received without any stains or scents and with all labels attached. Worn, scented or damaged items may be rejected. Once the jacket has been received and approved by our team, a replacement jacket will be added to the next production cycle.
We keep a reserve of Leather and Nubuck especially for size exchanges as we understand that waiting an additional six weeks would be time consuming. This reserve allows us to send a replacement jacket approximately two weeks after the original has arrived and has been inspected.
If this reserve runs out for your respective Leather or Nubuck jacket colour and type, then an additional four to six weeks would be needed.
We understand that this can be a long wait. Our Leather and Nubuck jackets should ideally fit a bit tight at first and we make ours especially pliable so they open up sooner rather than later. If you are able to wear the jacket and move around in it, then we highly recommend giving it time to stretch out and conform to your body. Our jackets are just like premium quality leather boots, they need to be broken in. Since these are hand-stitched, a 1cm -1.5cm size tolerance is normal and to be expected.
Please note that this only applies to our jackets. Size exchanges will not currently be offered for any accessories such as gloves. For sales or discounted items please see the "Sale Items", below.
All sale orders are final sale. We are unable to offer refunds or size exchanges. This includes purchases using a discount promotional code(s), end of season sales and/or jackets bought during our warehouse promotion(s). We always work with any customers that might have an issue with the garment.