Since our jackets are made only when ordered, we are unable to offer refunds. We always work with any customers that might have an issue with the garment but our goal has been to reduce the amount of waste that comes from the fashion industry.
Yes! We understand that buying anything online can be difficult so we offer size exchanges. There is a USD $20 processing fee but return labels are included. Size exchanges do need to be submitted within five business days of receiving your order.
To proceed with a size exchange, email firstname.lastname@example.org with your order number and size exchange in the subject line.
You will receive a shipping label that can be added to any Poly Mailer. Jackets need to be sent in the same condition as they are received without any stains or scents and with all labels attached. Worn or damaged items may be rejected. Once the jacket has been received, a replacement jacket will be added to the next production cycle.