Have A Question?
Check out our FAQ below.
General
All of our jackets are cut for a slim fit. Since each jacket has its own unique features, every jacket may fit slightly differently. There is a sizing chart attached to every product page. Please refer to the sizing guide on the page to select the best size.
We make our jackets on a monthly production cycle meaning we only make jackets when we receive orders for them. This allows us to produce jackets in smaller quantities and reduces any excessive clothing.
By only producing jackets that are ordered, it allows us to focus on making high-quality jackets at a reasonable cost. Each jacket is made by using Grade A sheep leather, individually sewn and inspected twice to ensure the highest quality.
This production method has allowed us to reduce our environmental impact that is unfortunately typical of the fast fashion industry. Producing in limited quantities reduces any leftover inventory because we only use material we need.
Unlike leather made from cow or buffalo, sheep leather offers a velvety texture with a softer finish. Cow or buffalo leathers are great durable materials but because of the hide’s thickness, they don’t make for comfortable everyday wear. Sheep leather is naturally thin, so it makes for a great lightweight material. The wool from the sheep also protects the hide from getting any blemishes or scars, giving the hide a more consistent texture. The hides we use are 100% full grain, resulting in a durable hide that maintains its natural finish.
SHIPPING & TRACKING
North America (Canada & US)
We offer free shipping in North America (Canada & US). You are only responsible for any duties or taxes that might be applied to the shipment.
International
Orders placed outside of North America are charged a shipping fee.
This rate is calculated based on location. Please contact info@threadsofapollo.com if you are located outside North America and we are happy to provide a shipping rate. Please note that you will be charged for duties or taxes that may be applied to your order.
We provide updates as soon as orders are being produced and when they are shipped. Each shipping notification comes with a tracking number so you can see the ETA on your order. You can also reach out to orders@threadsofapollo.com for any additional assistance.
When orders are shipped, you are provided a tracking number. If the package status is delivered and you have not received your package, please reach out to the carrier. If they are not able to locate your package or you are running into any issues retrieving it, contact orders@threadsofapollo.com with your order number in the subject line. You will be given a claim to fill out and a replacement jacket will be produced and sent.
Exchanges & Refunds
Yes!
We understand that buying anything online can be difficult so we offer size exchanges for our jackets. There is a USD $20 processing fee per jacket (if you have ordered more than one). Size exchanges do need to be submitted within five business days of receiving your order.
To proceed with a size exchange, email orders@threadsofapollo.com with your order number and size exchange in the subject line. Once approved, return labels will be provided via email. Size exchanges are limited to one per order.
You will receive a shipping label that can be added to any Poly Mailer.
Jackets need to be sent in the same condition as they are received without any stains or scents and with all labels attached. Worn or damaged items may be rejected.
Once the jacket has been received, a replacement jacket will be added to the next production cycle.
We understand that this can be a long wait. If the jacket is sung, we highly recommend that you give it a bit of time to open up to conform to your body. Generally, leather jackets should be a little tight at the beginning. Our choice of hides, coupled with our proprietary tanning solution, allow our jackets to be more pliable and open up sooner rather than later.
Please note that this only applies to our jackets. Size exchanges will not currently be offered for any accessories such as gloves.
Since our jackets are made only when ordered, we are unable to offer refunds. We always work with any customers that might have an issue with the garment but our goal has been to reduce the amount of waste that comes from the fashion industry.
All sale orders are final sale. We are unable to offer refunds or size exchanges. This includes purchases using a discount promotional code(s) and/or jackets bought during our warehouse promotion(s). We always work with any customers that might have an issue with the garment.
Jacket Care
To clean your jacket we strongly recommend taking it to a leather specialist who is trained at cleaning leather.
When not wearing your leather jacket, it is best to hang on a wooden hanger in a cool dry place and preferably inside a garment bag to protect the leather. If you do not have a garment bag, hang the jacket in a cool dry place.
We recommend applying a layer of leather condition or mink oil to your leather jacket. This will help protect the leather in light precipitation.
When properly stored, the leather jackets should not get wrinkle but if they do, we do strongly recommend taking it to a leather specialist to have any cleaning or maintenance work done on your jacket.
After trying on your jacket and ensuring you are satisfied with your order, we recommend hanging up your jacket to let the leather stretch and relax. This will remove any wrinkles that may develop during shipping.
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